Terms & Conditions

Thank you for choosing my services. To ensure a smooth experience for both of us, please read the following policies carefully. These help us stay organised and keep everything transparent.

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By confirming your booking, you agree to the terms outlined below.

1. Booking & Deposit
To secure your appointment, a non-refundable deposit is required. The deposit amount depends on the total cost of your booking and must be paid when booking. 

2. Payment Details

• Accepted Payment Methods: Card payments, bank transfer.  

• When to Pay: Deposit at booking; remaining balance 7 days before the appointment.  

• Late Payment: Full payment should be made prior to your appointment unless we agree otherwise.

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3. Correct Service Selection

It is the client’s responsibility to book the correct makeup service and provide accurate information when enquiring or booking.

A regular makeup appointment cannot be booked as a substitute for bridal makeup.

Bridal makeup must be booked as a bridal service. This applies to the bride on the wedding day, regardless of whether the requested look is natural, soft glam, full glam, or any other style.

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Any makeup booked for the bride as part of a bridal or wedding celebration, including Asian wedding celebrations and pre-wedding or wedding-related events, will also be classed as a bridal booking. This may not always require a trial, depending on the event, but it must still be booked and charged as a bridal service.

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If a bridal or wedding-related appointment is intentionally booked under a cheaper or incorrect service, this will be treated as misinformation.

If I discover on the day of the appointment that the correct service was not booked, I reserve the right to either:

• refuse to proceed with the appointment; or

• proceed only once the correct bridal service fee and applicable misinformation fee of £100 have been paid before the makeup application begins.

This policy is in place because bridal and wedding-related bookings require additional preparation, timing, product planning, and more responsibility compared with any other appointment.

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4. Bridal Trials

A bridal trial is required for all bridal bookings unless discussed and agreed otherwise before the appointment is confirmed.

If a bride chooses not to have a bridal trial, this must be agreed in advance. A standard glam appointment should not be booked to avoid the trial requirement or bridal service terms.

5. Cancellations & No-Shows
If you cancel with less than 48 hours' notice or do not show up, your payment will be forfeited. Repeated last-minute cancellations or no-shows may result in future bookings being declined.

6. Rescheduling
Need to change your date? Please give at least 48 hours' notice. Last-minute rescheduling (less than 48 hours) will mean your deposit is lost, and a new deposit will be required to secure a new date.

7. Services Offered
I specialise in bridal, occasion, creative prom, editorial, and graduation makeup. Please note I do not provide face painting or prosthetics. If you have special requests, please reach out beforehand, as additional charges may apply.

8. Health & Safety
Your safety is my priority, I always:  

• Wash and sanitise brushes and tools between clients.  

• Use sanitised makeup and avoid double-dipping brushes into products. 

• Sanitise my hands before starting.

Please inform me in advance about any allergies or skin sensitivities so I can use suitable products and prevent reactions.

9. Photography & Social Media
I may take photos of your makeup for promotional purposes. If you're happy for me to do so, I will seek your permission beforehand. You’re welcome to share or post your photos, but I would appreciate being tagged or credited as the artist.

10. Travel Charges
All appointments include a travel fee, which depends on the distance to your location. I will inform you of the exact charge when booking.

- A minimum travel charge of £10 applies.

- Travel is calculated based on the distance to and from the venue.

 

11. Early Start

An additional fee of £20 applies for appointments starting before 8:00 am. Depending on the time period and the total value of the booking, I may offer a discount on this fee. Discounts, if available, will be discussed and offered once you enquire about the service.

12. Late Arrivals
If you're more than 15 minutes late, I may have to cancel the appointment to keep to my schedule. In such cases, the deposit will be forfeited.

Final Notes

Please ensure all information you provide is accurate, especially regarding the type of service required, allergies, skin sensitivities, location, timing, and any special requirements.

If incorrect information is provided and this results in additional time being required, such as an incorrect location, delayed access, or changes that were not discussed beforehand, an additional charge of £20 per hour may apply.

These policies are in place to protect everyone’s time, avoid delays or misunderstandings, and ensure each appointment runs smoothly and professionally.

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If you have any questions or special requirements, don’t hesitate to contact me.

Thank you for your understanding and cooperation. I look forward to creating a beautiful look for you!